1 comment
Not resolved
Additional Fees
Interest Rate
Product or Service Quality

I used PayPower prepaid card for several years and had been very happy with it.But now, for about a week, their bill pay feature doesn't work for me any more.

Every time I try to pay a bill, it shows a "Invalid information" message without any further detail.

I spoke to their reps several times, and they really tried to help me, but they said there was nothing wrong with my account. Yet, they couldn't even see any declines (or any transactions at all). It looks like there's a glitch on their website, so my transaction doesn't even get sent to their system.

But there's nothing they could do for me.I'm stuck.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Broken website, Inability of customer service to help.

Had an Experience with Paypower?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

I have been pleased so far, however I am NOT pleased when the website freezes & I can not look at my account or even call.It completely freezes to all activity,.which is not ok.

It's my money in there, & I want to know at any given moment what's going on, not be sent back b/c the site is having technical difficulties.

That's some BS, & needs fixed before I go elsewhere.I put total faith & trust into my money being deposited into this accnt, yet I can't see what's in it now, again!???

You May Also Like

What to do if Direct Express refuses to help you... The next step Direct Express "I am writing a review for Direct Express prepaid debit for Government Benefits. I had read hundreds of dissatisfied consumers. I had unauthorized activity on my card, my claim was..." Read more Rushcard Prepaid Card Review from Saint Paul, Minnesota Rushcard "On July 08, 2016, I went and withdrew 40.00 from my rushcard in Ducanville TX, after that I went to get a haircut in Lancaster TX, after that I went..." Read more The Big Four - EMERGENCY HELP NEEDED MATH SKILLS LOWES GE MONEY PAY PAL WALMART PENNIES ANY COMPANY THAT USES THIS BANK The Big Four "There will be FOUR DOCUMENTS attached to this post. Please look at each of the documents. Where these people get this stuff is beyond me, it just keeps coming. I..." Read more Netspend - Gave away my money Netspend "I reported my card lost on June 19th and ordered a new card as reflected in the first image. Then, June 24th the next image shows I had NO active..." Read more Wish - My money or a lawsuit Wish "My credit card document states that I spent over $600 in checking out my car on your app I registered out of Baltimore City I recently just got a lawsuit..." Read more MODO NYC - Design and Develop creative space by Jesse Keyes MODO NYC "We hired Jesse Keyes of Modo who designed and developed our fashion showroom in Chelsea, Manhattan. Super creative, expedited and economical, unreal. The space became both functional and aesthetically pleasing,..." Read more Mor Furniture For Less - Horrible customer service and failure to deliver promises Mor Furniture For Less "If I could give negative stars I would. I will NEVER BUY from Mor again. We were told that if the furniture ripped for any reason it would be covered...." Read more Trupanion Pet Insurance - Misleading and Unhelpful Trupanion Pet Insurance "I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received..." Read more